5 Easy Steps to Improving Your Security Guard Service
What we have discovered is that almost all security guard businesses are capable of providing the support that property managers want, but also often do not because of a lack of ongoing quality management procedures.
Security guard businesses are unlike any seller that a home manager usually hires. If you hire a painter, you can see whether they are doing their jobs by looking at the walls. However, when you hire a security guard business, how often can you see whether the protector organization is performing their job including running background checks and drug screenings, providing great training to your guards, and effectively tracking and supervising your guards. In the majority of instances they probably are, but it’s crucial to employ a system of verification and quality management to ensure that problems connected with the deficiency of performing these jobs do not begin to happen.
In this guide we’ll discuss five (5) easy actions to improving your security guard service and attaining what you picture as your perfect keyholding hertfordshire.
Display Your Guards Qualifications
In many states, guards have been mandated to have a predetermined amount of training before they can begin working as security guards. If your state is one of those states, ensure that your security guard organization is compliant.
If you’re in a state where there are no state requirements for guard certification, then investigate the sort of training that is being provided by your security company and ask yourself does it seem adequate.
Additionally, is your security guard company performing history and drug screenings on all your guards until they send them to your own property? If they are, they ought to be providing you with verifications. If not, why?
Another superb way to display whether the protector is a good fit for your house is to perform a short”interview” to get a sense of the guard and to describe your expectations. This initial dialogue will tell you a good deal on what to expect from that guard and it provides you an opportunity to request another guard if you feel that it is essential.
Assess Guard Training
Though most security guard businesses have a very thorough orientation that introduces every guard to the business itself, in many cases the shield’s orientation to his delegated land is not quite as complete. We call the orientation to the delegated land”Site Specific Training”. Find out what your website specific training looks like:
• Does it happen at your property?
• Who does the training?
• Just how long is each new officer trained?
• Just how long does the security company double bank? (Double banking is the process of having a veteran guard working at the same time as the new guard.)
Determine the answer to every one of the questions and make sure that they fit with what you believe is adequate. You should even think about sitting in on your security guard company’s orientation and also your website specific training to get an understanding of what goes on preparing a guard to operate at your property.
Inspection Your Guard’s Supervision
Guard supervision is one of the main factors of good security guard support. When security businesses provide poor oversight, there is not enough emphasis placed on preventing errors, problems, and complaints. Lack of oversight also removes the chance for the protector to learn and better understand their duties. If the guards aren’t being supervised, they begin to feel that their job is not important and they begin to see themselves as not as a region of the security group. When guards do not feel as part of your group it typically contributes to unacceptable practices such as unprofessional behaviour, tardiness, and even theft.
Depending on the structure of your contract, onsite managers may not be included. If your contract does not require onsite oversight, how does your security guard company remotely supervise its guards? Outside of the normal security company field supervisor spot checks, the two methods of distant oversight that prove most successful are:
In case your guards are required to produce rounds of your property, then a system for monitoring them while on duty is essential. Officer Tour Tracking Systems offer a distant way of tracking the guards while they are on your property. These monitoring systems permit the security guard business to monitor the log and time the action of these guards while they are making rounds to several areas on your property. Most Officer Tour Tracking Systems can create reports which empower the security guard company to quickly get an understanding of whether the protector is making rounds. The property manager should also be given with an updated version of those reports.
Along with Officer Tour Tracking systems, we’ve discovered that using a system for guards to check in regularly with the security guard company provides a way of making sure that each guard is secure and alert. Using guards check-in regularly with the security guard business, at least each 30 minutes, guards believe that their safety is important and that being awake and alert is also an significant part their job.
Inspect Your Guards
After hours inspections of your guards are almost always good ways of finding out exactly what is occurring with your security as you aren’t there. Through these inspections, make sure to ask your security guards questions regarding their duties and responsibilities to ensure that they know their jobs. In fact, we suggest having your security guards audited regularly, formally (i.e. post inspection) and (i.e. secret shopped) by a licensed security consultant as part of your ongoing security program. Remember, when selecting a security consultant be sure that the consultant is not actually a security guard business. If that’s the case, your audit is sure to develop problems with your current security guard business.